Where are my orders shipped from? 

We have different warehouses depending on your delivery address. If your delivery address is in Australia, we will dispatch your order from our local warehouse in Australia. In some instances, your order may be shipped from our international warehouse if stock is not available in our warehouse. If your delivery address is in New Zealand, we will dispatch your order from our Auckland warehouse or shop. If your delivery address is outside Australia and New Zealand, we will dispatch your order from our international warehouse, which will result in longer delivery times.

How long does shipping take?

New Zealand Estimated Delivery

Non-rural: 2-3working days

Rural: 3-5 working days

While all of our parcels are shipped with overnight delivery, this is only targeted and not guaranteed.

Australia Estimated Delivery: 5-10working days

Do you ship to other countries?

Yes.

Are all parcels tracked?

Yes. All parcels shipped are tracked. Please do not share your tracking number with others. We are not liable for any unauthorized changes made on your parcel.

What courier provider do you use to ship my parcel?

We use NZPost for all parcels shipped to a New Zealand address and AUPost for all parcels shipped to an Australian address.

Do you offer Saturday or Same Day delivery? 

We do not offer these services. 

Why do you ship from your stores?

To provide our customers with the largest range possible, we may elect to ship your order from one of our stores if the product is not available in our warehouse. For more information, please visit our FAQ

Do I have to show my ID to receive my parcel?

As all of our parcels have an Age Restricted label on them, NZPost drivers need to verify your age when required upon delivery. If you are collecting your parcel from the depot, you must bring your ID.